Frequently asked questions

Helpful information for booking with us

How do I purchase Alcatraz packages or tickets for other San Francisco Tours?

Easy! You will need to select your package / tour and go through the check-out process.

How do I get my Alcatraz tour tickets?

After the purchase is complete, you will get an instant email receipt with an order confirmation. Within 48 hours of your purchase, you will be sent an email with a PDF which will be your ticket to board Alcatraz. You will print this out – OR – show this PDF on your smartphone. We ask that you please pull it up on your phone and make sure it is compatible with your device prior to arrival to ensure you board the boat.

Am I able to get a refund on Alcatraz tours?

Bummer, unfortunately no. Because of California regulations and reservation requirements, all sales on Alcatraz tours must be and are final. No refunds, partial refunds or adjustments of packages will be allowed after order processing is complete.

After Alcatraz tour purchase, is the booking tour date and time secure?

Certainly! The all names you have provided, all the planning you’ve done… You’re going to Alcatraz prison! After you have received your purchase confirmation email with your selected tour, you are 100% booked.

Can I buy Alcatraz tour tickets by without a package?

Because of the stipulations relating to the way we are able to provide our customers with Alcatraz tours, we must subject them to more beautiful San Francisco sites and bundle these tickets with additional tours.

Why must I book Alcatraz tours 5 days and in advance and provide all passenger names?

Per California regulation, we must provide Alcatraz Guest services with the names of all passengers at least 5 days in advance in order to validate the reservation. Alcatraz will make no exceptions. Persons under 18 need to provide full name however do not need government ID. Details, details, details…

Can I resell my tickets after I purchase them?

No, they are yours all the way! The booking processing ensures that that ticket is designated for that person only. Re-sold tickets will not be valid per Alcatraz Guest services will check government issued ID matching that ticket at the time of boarding.

Why am I having trouble adding a ticket or tour to the shopping cart?

We strongly recommend using a modern web browser such as Google Chrome or Firefox. Less common web browsers may have issues with the cart and or checkout process. If you are having trouble, please ensure you are using one of these browsers.

What is PayPal?

Paypal is a third party payment processor that we use to securely process your payment. We do not view or store your financial information and use Paypal for your security. Please view Paypal’s website to view more about their policies.

Can I use my credit card or bank card without a PayPal account?

Yes, Paypal is just like most other payment processors however the payment receipt comes directly from them and your ticket will come directly from us. Again, this will happen as per we do not view or store your financial information. While Paypal accepts most types of funds, if your national currency is not accepted it is necessary to create a PayPal account via their website.

Why is Paypal is giving me an error and won’t allow me to check out?

If you are a customer outside of the United States you may have to create a PayPal account in order to check out on our site depending on the support for your nation’s currency.

The email address that you are using to checkout may be already associated with a Paypal account. If this is the case you will need to either:

  1. Use your PayPal user-name and password to purchase
  2. Use an alternative email address
Helpful Alcatraz Links
Where does the ferry boat aboard to leave to Alcatraz Island?

Alcatraz Landing at Pier 33. Please see here for arrival info or see the map below:

How much time should I allow for the Alcatraz Tour?

Approximately 2.5 hours however necessary to arrive and check-in an hour before boat departure. Do not miss the boat and arrive timely!

Does the Alcatraz tour go inside the prison?

Yes, of course!! You will arrive on Alcatraz Island be able to go in the prison and walk about a lot of the island. There is a guided tour inside the prison as well as audio headsets available.

What should I wear or bring to Alcatraz?

The weather on Alcatraz is unpredictable and subject to change unexpectedly, so be sure to bring along a light jacket or sweater no matter how nice the day starts out. The best advice is always to dress in layers.

Sunglasses and sunblock are recommended, since sunlight reflecting off the bay’s surface can be dangerously bright even on a cold, windy day.

The roads on Alcatraz are steep, so wear comfortable walking shoes with grip-type soles.

What NOT to wear: Sandals, leather-soled shoes, high heels, and open-toe shoes.

If I miss my Alcatraz tour, can I get a refund?

No all sales are final. Once you complete checkout and Alcatraz has received your information, the tour belongs to that person and only that person. No people substitutions because no one is like you.

When can I redeem my San Francisco tour bus tickets?

You can redeem your bus tickets any time after purchase. While the bus tour tickets must happen in a consecutive days ( FOR EXAMPLE: 48 ticket on 1PM Saturday start – 1PM Monday end) the days do not have to be the same as Alcatraz tours. They are flexible within the terms and conditions of the respective bus company listed on your ticket.

Need to get in touch?

Fill out the form below for any inquires, or visit our booth by following the map

Get In Touch With Us!

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